Rakesh Suresh

About Rakesh Suresh

Certified salesforce and scrum product owner with a track record of consistent success within IT products and services. Technically-sophisticated professional with sharp requirement gathering and solution selling skills. With a total experience of 14+ years, I have significantly contributed to the growth and development of the companies I have been associated with. My competence has been in salesforce consultation, business analysis and solution evaluation/analysis.Every business I have worked for has benefited enormously from my considerable expertise in designing, delivering, and integrating advanced technical solutions, including conducting tests, training end-users, and implementing changes for advancement. I provide value as a specialist in the Salesforce CRM – sales and service cloud. The favorite part of my work is the eternal rush to meet deadlines. So far, I have taken several key initiatives while gaining extensive experience in SDLC agile practices, scrum adoption, backlog refinement, sprint planning, and retrospective meeting.Some of my core competencies are:‒ Salesforce CRM‒ Project Management ‒ Requirements Life Cycle Management‒ Product Configuration‒ Agile & Scrum Methodologies‒ Risk Assessment & Mitigation‒ Stakeholder ManagementAppreciated several times by the top management for considerable proficiencies in business analysis techniques – acceptance/evaluation criteria, business cases, user stories, data modeling, data flow diagrams, functional decomposition, and risk management. I have demonstrated a genuine talent for technical project deliveries, team management, pre-sales support, and recruits/juniors training.To join my network, or find out more, please connect with me or send me an InMail.

Experience

1. Lead Techno Functional Consultant

   Tech Mahindra

   May 2019 — Present · Chennai, IN

   During my tenure as a Techno-Functional Consultant, I am accountable for determining client requirements through document analysis, one-on-one interviews, workshops, and workflow analysis along with proposing solutions for attaining business success. The primary focus of my role was to develop, update, and troubleshoot impeccable systems to meet the emerging technology needs of clients’ businesses. I am a significant value contributor for the business who brings value to my stakeholders.With sharp analytical skills, I am conducting post-evaluation of solutions to assess and improve performance. My contributions are colossal while participating in Scrum planning, refinement/estimation, daily status updates, and retrospective meetings. On a daily basis, I am building proposals, recommending best-suited solutions, and estimating efforts by assisting the pre-sales team. For this company, I act as a focal point of contact among business and technical personnel for ensuring mutual understanding of processes and applications.HERE ARE SOME OF MY OTHER PROUDEST ACCOMPLISHMENTS:• Accomplished 100% client satisfaction by delivering exceptional products and services.• Designed, updated, and restructured business architecture as per needs.• Trained and mentored end-users on product features and use.

Education

• Sri Sairam Engineering College

  Bachelor's degree, Mechanical Engineering

  2002 — 2006

• Jansons School of Business

  MBA, Marketing & Operations

  2007 — 2009