Rakesh Shinde
Wholesale Banking Operations, E-Toll & Transit
- Role
- Manager at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rakesh Shinde
Results-driven professional with over a decade of expertise in online payment gateways…
Experience
Manager
Jun 2023 — Present · Mumbai, IN
Resolved customer/business partner queries and escalations related to Fastags/Plazas within SLA.• Ensured governance through accurate MIS and internal reporting.• Spearheaded the implementation of new operational processes to enhance efficiency and reduce turnaround time.• Conducted detailed root cause analysis for recurring issues and implemented corrective measures.• Designed and deployed training programs to upskill team members on Etoll operations and customer handling.• Collaborated with cross-functional teams to streamline end-to-end processes for Fastag issuance and management.• Monitored key performance metrics and provided actionable insights to senior management.• Coordinated with external stakeholders, including BCs (Business Correspondents) and plaza operators, to ensure smooth operations.• Played a pivotal role in rolling out digitization projects aimed at reducing manual intervention.• Drove initiatives to enhance operational compliance and ensure alignment with regulatory requirements.• Managed the invoicing process by collecting data from the IT team to ensure timely invoice processing.• Conducted follow-ups with vendors to recover outstanding payments and resolve discrepancies.• Collaborated with CSM for necessary interventions to facilitate prompt resolution of invoicing issues.
Education
Kalinga University, Raipur
Master of Business Administration - MBA
2017 — 2019
Skills
- Operations Management
- Risk Management
- Credit Risk
- Mis
- Chargebacks
- Fraud
- Financial Risk
- Transaction Processing
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