Rakesh Sharma
Cloud Engineer at Microsoft
- Role
- Support Escalation Engineer at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Support Escalation Engineer
Dec 2020 — Present · Hyderabad, IN
Working as an Azure Networking Support Engineer.• Supporting Azure Premier Customers.• Understanding Azure customers\' Network Architecture to resolve Network issues.• Working on issues involving configuration and troubleshooting Virtual Network (Peering, Service/Private Endpoint, NSG, UDR), VPN (Site-to-site/Point-to-site VPN), Load Balancers, ExpressRoute, Application Gateway (Web Application Firewall), CDN, Azure Firewall, DNS, Virtual WAN, Traffic Manager, Azure Front Door, Azure Bastion and Virtual Machine.• Using PowerShell, Azure CLI, ARM templates for resource deployment and troubleshooting.• Reproducing customer issues in the lab for an in-depth investigation and accurate solution proposal.• Collaborate with other Support teams, Technical Advisors, and Account Managers.
Education
St. Joseph High School, Juhu Mumbai
SSC
Maharashtra State Board of Technical Education (MSBTE)
Diploma of Education, Electrical, Electronics and Communications Engineering
Mithibai College
HSC, Vocational in Electronics and Telcommunication
Vidyalankar Institute of Technology, Mumbai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2013 — 2016
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