Rakesh Sharma
Sr Analyst at Sears Holdings Corporation | LSSGB
- Role
- Senior Analyst at Sears
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rakesh Sharma
To utilize the opportunities of working with a reputed and progressive organization, where I can enhance my professional skill and strength in conjunction with the Company’s goal and objectives and face new challenges.Achievements:I was selected for the TBA Outreach and DNR process of the 200 operators.Received Star of Quarter and Star of COE in 2016 for working on projects and maintaining quality for Q1 & Q2.Received Star of COE twice in the past year for Good Customer Service.Received Star of Quarter and Star of COE in 2014 for working on projects and maintaining quality for Q4.Job Experiences:Working as Lead – Retail Business Services (Vendor Success Program) for Amazon Development Centre (India) Pvt. Ltd – Chennai from Jul-2017 till date.Worked as Transportation Operations Specialist (Logistics) for Amazon Development Centre (India) Pvt. Ltd – Hyderabad from Sep-2016 till Jun- 2017.Worked as Customer Support Executive Lead (Mortgages) for HSBC HDPI – Hyderabad from Jul-2013 to Aug-2016.Worked as Credits and Collections Sr. Representative for Dell International services- Chennai from Aug-2012 to Feb-2013.
Experience
Senior Analyst
Sep 2024 — Present · Hyderabad, IN
Pricing Analysis for Retail Stores• Market Benchmarking: Regularly monitor competitor pricing, seasonal trends, and historical sales data to set optimal prices.• Data-Driven Decisions: Use advanced analytics tools (Excel, SQL, BI software) for profit margin analysis and pricing elasticity modeling.• Promotional Planning: Collaborate with marketing to time discounts and promotions, tracking results to refine future strategies.• SKU Rationalization: Evaluate SKU-level profitability and recommend discontinuation or re-pricing as needed.Procurement & Parts Management• Vendor Evaluation: Assess vendors on pricing, reliability, and quality using scorecards. Maintain a preferred vendor list and regularly renegotiate terms.• Contract Compliance: Ensure procurement follows contract terms and volume agreements. Automate tracking of purchase orders and deliveries using ERP systems.• Inventory Optimization: Maintain optimal stock levels by forecasting demand and part usage, reducing overstock and shortages.• Technician Assignment: Match available parts with technician schedules and skill sets for efficient resolution of customer service calls.Customer Escalation Resolution• Escalation Triage: Prioritize escalations based on impact, urgency, and SLA commitments. Use CRM software to track case progress.• Root Cause Analysis: Identify recurring issues with parts/technicians and fix process gaps.• Cross-Functional Communication: Coordinate with technicians, support teams, and vendors to resolve escalations promptly.Credit Transactions & Vendor Payments• Transaction Reconciliation: Reconcile vendor invoices, credit notes, and payment receipts periodically to ensure accuracy. Use automated reconciliation tools when possible.• Contractual Adherence: Make payments strictly as per agreed contract terms—track due dates, discounts, and penalties.• Audit Trail: Maintain comprehensive records of all transactions for audits and dispute resolution.
Education
State Board of Technical Education and Training
Diploma , Computer Engineering
2006 — 2009
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Computer Science
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.