Rakesh Sharma
Business Execution Manager @ Wells Fargo | Accounting and Finance | Transition | Vendor Management
- Role
- Business Manager at Wells Fargo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rakesh Sharma
At Wells Fargo, my focus as a Business Execution Manager is on empowering our team to achieve operational excellence. My recent experience at Tata Consultancy Services has equipped me with a deep understanding of BPO, which I leverage to enhance our financial services delivery.My commitment to innovation is reflected in our team\'s pursuit of strategic execution. We continuously seek out ways to streamline processes, ensuring Wells Fargo maintains its position as an industry leader in efficiency and customer service.
Experience
Business Manager
Mar 2024 — Present
Leading Service Provider Management team consisting of 14 team members engaged in monitoring, relationship management and invoice validation activities. Ensuring timely monitoring and reporting of Service providers\' work. Collaborating with internal stakeholders to understand pain areas and improvement opportunities. Conducting regular calls with Service Providers to provide feedback, set expectations and mitigation plans. Managing multiple controls as a control owner. Ensuring all controls are working effectively and identifying risk and improvement opportunities. Ensuring periodical update and approval of procedures. Ensuring smooth and timely closure of audits.
Education
West Bengal Council of Higher Secondary Education
High School Diploma
West Bengal Board of Secondary Education (WBBSE)
High School Diploma
S.E.Railways Boys Higher Secondary School
Vidyasagar University, B.Com
Vidyasagar University
Bachelor of Commerce, Accounting and Finance
2003 — 2005
S.E. Railways Higher Secondary School
B. Com, Accounting
2000 — 2002
Skills
- Team Management
- Sla
- Screening
- Performance Management
- Crm
- Bpo
- Soft Skills
- F
- Call Centers
- Mis
- Employee Engagement
- Sourcing
- Vendor Management
- Outsourcing
- Service Delivery
- Operations Management
- Performance Appraisal
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