Rakesh Rane
Operations Leader | 15+ yrs in BPM & Shared Services | Process Excellence, Transition & Automation | Driving Cost, SLA & CX Outcomes
- Role
- Operations Lead at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rakesh Rane
Operations professional with 15+ years of experience across BPM, telecom and financial services environments. I specialize in leading large teams, stabilizing transitions, improving service delivery, and driving productivity, quality and customer experience outcomes.I have managed end-to-end operations, stakeholder governance, escalations, workforce planning and performance management while continuously identifying automation and process improvement opportunities.Currently focused on strengthening my expertise in project management, digital transformation and AI-led operations to deliver scalable and cost-efficient business models.Open to leadership opportunities across India and international markets.
Experience
Operations Lead
Feb 2026 — Present · Mumbai, IN
Skills
- Outsourcing
- Resource Management
- Sla
- Customer Satisfaction
- Process Management
- Quality Assurance
- Process Excellence
- Employee Engagement
- Workforce Management
- Process Improvement
- Service Delivery
- Leadership
- Service Management
- Performance Management
- Team Management
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