Rakesh Patil

About Rakesh Patil

4 Years of experience in Supply chain management ( Logistics)

Experience

1. Field and Operations Manager

   Zomato

   Jan 2025 — Present · Surat, IN

   Oversaw and led a large-scale fleet of 1200–1500 Delivery Executives across multiple zones, ensuring timely, accurate, and high-quality service delivery aligned with company SLAs and operational standards-Coordinated with restaurant partners, educating them on order processing best practices, product quality, and customer experience expectations to maintain consistent service delivery-Monitored and coached delivery partners on performance KPIs, login adherence, and quality-metrics. Implemented retention initiatives and improved engagement through targeted-project & mentorship programs. Optimizing profits by controlling costs-Addressed bottlenecks at pickup and drop-off points to enhance operational efficiency-Developed and executed data-driven operational strategies, aligning with SLAs, minimizing downtime, and preparing for peak demand periods-Managed onboarding and training for delivery partners, covering SOPs, app usage, grooming, customer interaction, and incident resolution protocols-Handled incident management and live troubleshooting, leveraging structured frameworks to quickly mitigate field issues and maintain service continuity and managed real-time incident resolution to sustain >99% service uptime.Prepare finance MIS and share them with higher level management on a weekly basis-Enforced compliance through regular on-ground audits, ensuring fleet adherence to grooming & CX standards while fostering a culture of continuous improvement in SOPs and service delivery.

Education

• Veer Narmad South Gujarat University, Surat

  Bachelor of Commerce - BCom

  2018 — 2021

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

  2022 — 2024