Rakesh Nikam

About Rakesh Nikam

As Director of Operations at Fiserv with over 15 years of experience in back-office…

Experience

1. Director of Operations

   Fiserv

   Apr 2023 — Present · Thane, IN

   Key Career Achievements:• Successfully Implemented Digital On-Boarding (same day boarding) as product for Hong Kong & ASEAN (2023).• Successfully Implemented eKyc & digital MPA(Paperless) process - outsourced services for compliance AML, KYC, Onboarding & screening for Hong Kong & ASEAN merchant acquiring business (2022-23).• Designed & implemented end to end NPS & LTR survey at various stages on merchant life cycle.(2022-23).• Boosted customer self-service initiatives such as Merchant Portal & Mobile App to reduce merchant dependency on manual customer support (20••••22).• Successfully drove operational efforts in setting up Merchant Acquiring business from grounds up for Leading Banks in Macau (2016), Australia (2017) Philippines (2019), Oracle Payment Interface (a Hospitality Merchant Solution)(2020). • Led Operational Project for migrating core platform (data) from Dublin to India.(2021).• Successfully completed annual audits such as ISO 9001:2015 certification, PCI-DSS, KYC and AML process audit.• Worked in as operational role & service delivery readiness lead, overseeing various projects and initiatives specifically focused on the Asia-Pacific (APAC) region.• Responsible for planning, executing, and managing a wide range of projects in different acquiring sector for Hong Kong & ASEAN region.• Strong analytical and problem-solving abilities, with a keen attention to detail.• Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams.• Familiarity with industry best practices and a commitment to continuous learning and professional development.• Develop and execute comprehensive migration strategies for new products & Process, including assessing existing operational infrastructure, identifying potential risks, and creating detailed migration plans.• Collaborate with cross functional teams, including project managers and business stakeholders for successful project implementation

Skills

• Credit Cards
• Analysis
• Process Flow Documentation
• Customer Experience
• Banking
• Team Management
• Payments
• Salesforce.com
• Process Management
• Vendor Management
• Operations Management
• Internal Audit
• Service Delivery
• Migration Projects
• Mobile Payments
• Management
• Merchant Card Processing
• Training
• Customer Oriented
• Manage Client Relationships