Rakesh Nasa

Director- Re-engineering, Automation & Transformation @UnitedHealth Group

Driving engagement in all functional areas, partnering with functional leaders to co-own value goal and improving adoption of automation.\\\\n- Build repeatable and scalable methodologies to improve practice performance and portfolio growth\\\\n- Provide organization aligned thought leadership to team of consultants, capability leaders and scrum team\\\\n- Lead and coach gobal team and empower them to realize their true potential and deliver impactful business outcomes\\\\n- Lead strategic vision and execution roadmap for the team to attain business goals\\\\n- Manage: Revenue, P&L, utilization, Program sucess metrics, business value goals and engagement success\\\\n\\\\nFew projects with value delivered in the role:\\\\n-Delivered over $80 M in cost saving & $350 M incremental revenue in last 3 years from Re-engineering & Automation\\\\n- Reduced 1.3 M calls per year from retail pharmacies to OptumRx through Digital transformation\\\\n- Led the project to automate the outbound/faxes (Home Delivery & Specialty) and eliminate ~90% manual effort, improve contact rate from 67% to 89% and automated 4 M contacts by utilizing RPA to deliver savings for over $11+M\\\\n- Streamline & automate through Data integration, API creation, and workflow automation through RPA in Medical Benefit Investigation process to improve the TAT and save $3M in SG & A\\\\n- Introduced e-Signature capability to secure signature from member for specialty and infusion program to reduce outbound contact and provide better experience to members and deliver SG & A benefit of $4 M\\\\n- Led Prior Authorization reimagination initiative to eliminate redundancies, create application enhancement roadmap and improve auto decisioning rate by enhancing decision trees to deliver savings of $8 M.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n