Rakesh Mishra
Associate Vice president- Delivery
- Role
- Associate Vice President at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rakesh Mishra
With little over 16 years of experience, I bring forth a unique set of knowledge and skills, which include an in-depth understanding of Business Processes, Structured Methodologies and Superior Leadership Capabilities.Result-driven professional with significant and progressive experience for successfully managing all Operational aspects of a customer contact center including selecting, training and managing staff; establishing and monitoring productivity goals; and leading cross-functional teams on key projects.I am a senior people leader with broad experience and skills in Operations, Training and leading globally diverse teams. Adept at effectively balancing organizational and employee needs. I have a high EQ, maintained strong interpersonal relationships and effective collaboration with management, co-workers, vendors, and customers. Proven ability to manage multiple projects and meet deadlines. Adept at working effectively to achieve goals both as a cross functional team member and individual contributor.
Experience
Associate Vice President
Sep 2025 — Present · Hyderabad, IN
Education
Kendriya Vidyalaya No 2 Colaba Mumbai
10, Mathematics and Computer Science
1999 — 2005
Eiilm University
B-Com, Economics
2009 — 2012
Skills
- Crm
- Itil
- Routers
- Customer Relationship Management (Crm)
- IT Operations
- Service Delivery
- Technical Support
- Business Analysis
- Laptops
- Team Management
- Software Installation
- Windows Vista
- Windows Xp
- Business Process Outsourcing (Bpo)
- Pre-Sales
- IT Service Management
- Client Relations
- Operating Systems
- Printers
- Transition Management
- Access
- Incident Management
- Networking
- Vendor Management
- Troubleshooting
- Xp
- Hardware
- Operations Management
- Bpo
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