Rakesh Kumar Verma
Acting General Manager Director of Finance & Business Support @IHG Hotels & Resorts
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WORK HISTORY
Acting General Manager Director of Finance & Business Support @IHG Hotels & Resorts
Working as an Acting General Manager while continuing to serve as Director of Finance & Business Support, demonstrating trust and leadership capacity during a critical transition period.Overseeing hotel operations across departments including Front Office, Housekeeping, F&B, Sales, and Engineering.Ensuring consistent guest satisfaction and service quality while maintaining brand compliance and operational excellence.Leading financial operations: budgeting, forecasting, cost control, and monthly financial reporting.Acting as the key liaison between hotel ownership, corporate office, and management teams for strategic planning and updates.Implemented process improvements that enhanced profitability, staff productivity, and guest satisfaction scores.Involved in Renovation & Refurbishment Projects.Mentoring department heads and team leaders, fostering a culture of accountability and performance.
EDUCATION
National Institute of Management
Chartered Certified Accountant
University of Jammu
Master in English
ISBM University
Master of Laws - LLM
ISBM University
Doctorate in Management Studies , Accounting and Finance
Vinayaka Mission's Research Foundation - University
Master of Business Administration - MBA, Finance
University of Jammu
Graduation
ISBM University
Bachelor of Laws, Legal, Taxation, Cyber law etc
SKILLS
ABOUT RAKESH KUMAR VERMA
Dynamic and results-driven hospitality professional with over 22 years of progressive experience in hotel, manufacturing (Chemicals & Pharmaceuticals) and Trading (Healthcare) in operations and finance. Currently serving as Acting General Manager and Director of Finance & Business Support, successfully managing the dual responsibility of leading day-to-day hotel operations while maintaining full control over financial strategy and performance.I specialize in aligning operational efficiency with financial growth—ensuring guest satisfaction, team engagement, and sustainable profitability. Known for a hands-on leadership approach, cross-functional collaboration, and data-driven decision-making, I thrive in high-pressure environments and am committed to delivering excellence across all hotel functions.Key competencies include:Hotel Operations ManagementFinancial Planning & AnalysisBudgeting & ForecastingTeam Leadership & Talent DevelopmentGuest Experience OptimizationOwner Relations & Strategic ReportingBrand Standards & ComplianceCrisis & Contingency ManagementBusiness Continuity & Turnaround StrategyKPI Development & MonitoringStrategic Decision-MakingInternal Controls & Audit ComplianceBrand Standards AdherenceRisk Management & Insurance OversightHealth, Safety & Legal Compliance
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