Rakesh Kumar Ranjan
- Role
- Team Lead at Rivigo
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
Experience
Team Lead
Apr 2017 — Present · Gurgaon, IN
Lead a team of ~21 people:(Quality – 17, Operations QC – 3)• Responsible for smooth management and implementation of warehouse operations Inbound & Outbound systems through tech & ERP Systems.• Business, Operations, Quality Assurance & Quality Control• Ticket monitoring for the experience of all service, CPD missed calls for Pan India (17 Clusters/more than 400 branches).• Managed DEPSI (Damage, excess, pilferage, shortage, and Interchange) desk for monitoring day-to-day escalations and worked on preventive measures.• Ensuring timely deduction from vendor payout against any DEPS & timely claim settlements of all clients against any DEPS (Damage/Exchange/Pilferage/Shortage).• Maintaining all reports like daily/weekly/monthly pickups & delivery. • Monthly review of all performance & try to reduce the TAT.• Conducting periodical reviews & managing all inbound/outbound/ SAM/Client calls.• Created SOPs for smoother operation management.• Arranging training program for all owners available in branches/PCS on quality/process.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Master of Computer Applications (MCA), Computer Application
2009 — 2012
Indira Gandhi National Open University
Bachelor's degree, Computer Application
2004 — 2008
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