Rakesh Kumar
Branch Manager at DTDC Express limited
- Role
- Branch Manager at DTDC Express Limited
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
About Rakesh Kumar
A graduate of the Army Institute of Management & Technology with an MBA, I currently…
Experience
Branch Manager
Mar 2023 — Present · Ludhiana, IN
To monitor overall operation and ensure the SOPs• FAD/FAT/FSAR/DWT Performance• Ensure care of Inbound and Outbound Operations • Ensure quality check of all shipments/bags and ensures zero missing shipment• Responsible to arrange maximum deliveries within TAT• Co-ordination with Franchisees to manage delivery and booking load• Training to the franchisees • Implementation of SOP\'S in the branch • Fully responsible for First and Last Mile • Franchisee Management• Product wise Performance analysis(V,Xand Ecom)• Analysis on delivery of premium and B2C shipments• Customer handling and queries• Working on ageing wise data closure• Validation of RTO shipments• Coordination with CRM Teams• Closure of customer raised tickets within TAT• International booking Sop\'s (as per DHL/UPS/Aramex/FedEx)• Team handling• Arranging DP pickup with timeline• Arrangement of bikers as per Requirement• Creating a Shipping Label of International shipments of Service -Fedex,UPS,WWE.
Education
Kendriya Vidyalaya
Higher Secondry
Army Institute of Management & Technology
Master of Business Administration - MBA
Kendriya Vidyalaya
Secondary school
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