Rakesh Kumar
Owner Astra Business Services
- Role
- Contact Center Sme at PwC
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Contact Center Sme
Aug 2023 — Present
Education
Faculty of Management Studies - University of Delhi
Master of Business Administration (M.B.A.), Marketing
1984 — 1986
Indian Institute of Technology, Delhi
Bachelor of Technology (B.Tech.), Chemical Engineering
1979 — 1984
Skills
- Enterprise Software
- P&L Ownership
- Finance
- Call Centers
- Call Center
- Outsourcing
- Six Sigma
- Strategic Leadership
- Vendor Management
- Turn Around Management
- Offshoring
- Service Delivery
- Global Delivery
- Team Management
- P&L Management
- Customer Experience
- Start-Ups
- Performance Management
- Financial Services
- Crm
- Business Process Improvement
- Leadership
- Telecommunications
- Management
- Bpo
- Executive Management
- Operations Management
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