Rakesh Kumar
G & PS-DGA
- Role
- Senior Consultant at KPMG India
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Rakesh Kumar
Contributed to draft RFP, project planning…
Experience
Senior Consultant
Aug 2025 — Present · Raipur, IN
Design and schedule the bid evaluation process, including award timelines. • Propose bidder qualification criteria to ensure suitability and competitiveness. • Provide guidance to bidders on submitting comprehensive technical and commercial proposals. • Established evaluation parameters and developed standardized bid submission formats. • Draft contract templates and managed all bid-related documentation through to contract signing. • Define key performance indicators (KPIs) and formulated a methodology for performance monitoring. • Assist GG & C/CHiPS in selecting optimal approaches for assessing bidder capabilities. • Prepare and submit bid documents for two-stage bidding, supported publication of bid notices. • Conduct market research, facilitated pre-bid meetings, and resolved bidder queries. • Evaluate technical and financial bids, shortlisted candidates, and presented findings for approval. • Oversee price bid opening and supported negotiation processes with selected bidders. • Recommend the final bidder based on comprehensive evaluation results. • Structure contract documentation and supported the signing process post-approval. • Aid in presenting contract terms to relevant authorities. • Advise on best practices for contact center operations across multiple channels (Call, Web, WhatsApp, etc.) and CM helpline setup. • Coordinate with telecom providers for call routing, short code registration, and DLT compliance. • Supervise implementation of the CM helpline by the selected vendor. • Review deliverables, validated milestone achievements, and recommended payment disbursements. Conduct unit and system testing; facilitated user acceptance testing (UAT). • Develop standard operating procedures (SOPs) for all CM helpline communication channels. • Execute additional responsibilities as assigned by GG & C/CHiPS.
Education
Swami Vivekanand University Sagar MP
Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education
Dr MGR Educational and Research Institute
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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