Rakesh Kumar

Regional Business Manager @Suraksha Diagnostics

Patna, IN

Formulate and execute regional sales and marketing plans to increase customer base.Explore new business opportunities (corporate alliances, institutional customers, joint ventures).Track revenue goals and maintain profitability of regional diagnostic centers.Manage routine operations of diagnostic centers, ensuring smooth operation.Maintain compliance with quality standards (NABL, ISO) and regulatory compliances.Maximize resource usage (manpower, equipment, inventory).Lead, guide, and inspire area managers, sales force, and operations personnel.Implement training programs to improve quality of service and technical competencies.Establish performance targets and monitor team productivity.Achieve high patient satisfaction through quality of diagnostics and service.Resolve customer complaints and foster close relationships with doctors, hospitals, and corporate clients.Introduce feedback mechanisms for enhancing delivery of services.Study market trends, competitor initiatives, and patient trends.Suggest pricing strategies and promotional initiatives to remain competitive.Develop and control regional budgets, cost control, and expense monitoring.Ensure timely payment collection and financial reporting.Ensure compliance with medical guidelines, data privacy regulations, and safety standards.Provide proper documentation and audit according to healthcare policies.

Mahatma Gandhi University (MGU), Meghalaya

Master of Business Administration - MBA, Hospitality Administration/Management

St. Paul College of Education

o Bachelor of Commerce; s; High school, Account

INLEAD (Indian Institute of Learning and Advanced Development)

Post Graduate Diploma, Hospitality Operations Management

Delhi Public School - India

xth, Matriculation

MGUniversity

Master of Business Administration - MBA, Hospitality Administration/Management