Rakesh Kankanala

About Rakesh Kankanala

Over 3 years 3 Months of Experience as ServiceNow Administrator and ServiceNow Developer.• Experience in Configuring, Customizing and Optimizing ServiceNow environments including Record Producers, Business Rules, Client Scripts, UI Policies, UI actions and Data Policies.• Strong knowledge of system Administration Including user management, creation of Roles,Assignment rules, ACLs maintaining a robust and secure ServiceNow instance.• Experienced in Designing and Configuring Record Producers, enabling users to create records across various ServiceNow Modules with a simplified and user-friendly interface.• Proficient in Customizing Form Fields using UI policies, setting fields to mandatory, read-only, hidden based on user input or conditions, enhancing data entry consistency.• Skilled in Managing Update sets, creating, capturing, promoting changes across environments to ensure smooth and controlled deployments.• Developed various types of Client scripts, including onLoad, onChange, onSubmit and onCellEdit scripts and Skilled in using Client Script APIs such as Glide Form and Glide User to interact with form fields, manage data and control user interface elements dynamically.• Knowledgeable in Designing and Developing Reports and Dashboards, utilizing ServiceNow’s reporting tools to create detailed, accurate, and relevant data for stakeholders.• Strong Knowledge of Configuring Notifications, setting up alerts and messages to keep users Informed about critical events, Changes, and actions within ServiceNow.• Writing and Maintaining Email scripts, using JavaScript to dynamically populate email content, perform conditional logic, and personalize messages based on data.

Experience

1. Associate Consultant

   Infosys

   Oct 2025 — Present