Rakesh Kala
Technical solutions leader at Capgemini || Ex Citrix-TAC_Netscaler || Ex Cisco-TAC(Security)
- Role
- Technical Solutions Leader at Capgemini Engineering
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Rakesh Kala
Experienced Team Lead with a demonstrated history of working in the telecommunications…
Experience
Technical Solutions Leader
Jul 2022 — Present · Gurugram, IN
Being Lead, it’s the prime responsibility to make sure the Team meets the technical requirements needed for resolution of complex issues faced by the customers.o Scheduling trainings and sessions for the team members to keep them informed about the new features and functionalities introduced by the Vendor.o Engaging self in high priority escalations to streamline the resolution keeping customer sentiments intact.o Demonstrating technical skills to assist team members in analyzing critical cases, RCAs and issue recreations.o Providing ground to collaborate with other technical teams and facilitating knowledge sharing programs.
Education
Maharshi Dayanand University
Bachelor’s Degree
2009 — 2013
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