Rakesh K

About Rakesh K

4+ years of experience in Salesforce.com andForce.com platform developer and administrator.Certified Force.com Developer DEV 401.Highly proficient In AZURE DEVOPS & COPADO Deployment tools.Highly proficient with Sales Cloud Service Cloud Service Max web service Force.com Community PortalExcelled in working with various salesforce.com standard objects like Accounts Contacts OpportunitiesProducts Cases and Leads.Competent in SFDC Administrative tasks like creating Profiles Roles Users Email Services Approvals,Workflows Dashboards Tasks and Events.Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catchExceptions and execute Governor Limits.Experience in SFDC Integration using Web Service and Apex Programming Salesforce.Extensive experience in lead case management web-to-lead Web-to case Email-to-case.Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect thoselimits.Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apexprogramming language.Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and DataLoader Utility.Experience in working with Salesforce.com sandbox Integration and production environments.Experienced in Creating Roles Profiles Email Services Page Layouts Workflow Alerts and Actions andApproval Workflow.Experience in web technologies like HTML XML and JavaScript ExtJS and also experienced on working withdata structures to manage large amount of data efficiently.Strong Database RDBMS development experience in writing queries functions stored procedures triggersand views in SOQL and SOSL.

Experience

1. Software Engineer Systems

   Mphasis

   Nov 2023 — Present · Hyderabad, IN

   Implemented and customized Salesforce Sales Cloud functionalities to align with business needs.• Configured lead, opportunity, and account management processes to optimize sales operations.• Developed and deployed automation rules, such as workflows and process builder flows, to streamline sales workflows.• Integrated Sales Cloud with external systems, enabling seamless data synchronization and process automation.• Collaborated with stakeholders to gather requirements and provide technical solutions within Sales Cloud.• Conducted user training sessions to ensure effective adoption and utilization of Sales Cloud features.• Supported sales teams by troubleshooting technical issues and providing ongoing support.• Contributed to continuous improvement efforts by staying updated with Sales Cloud updates and enhancements.• Design and implement CI/CD pipelines for automated Salesforce deployments.• Manage version control using Git, ensuring proper branching and merging strategies.• Automate build, test, and deployment processes using Jenkins/Copado.• Monitor and troubleshoot deployment failures and performance issues.• Ensure compliance with Salesforce DevOps best practices and security policies.• Manage environment strategy, including sandbox refreshes and data management.• Collaborate with developers, admins, and QA teams for seamless deployments.• Configure and manage release workflows for efficient deployment cycles.• Document deployment processes in Confluence for knowledge sharing.• Integrate JIRA for tracking release progress and deployment issues.• Optimize Salesforce metadata management for efficient versioning.• Implement code quality checks and enforce coding standards.• Work on disaster recovery and rollback strategies for failed deployments.• Support multi-org deployments and production releases.• Continuously improve DevOps automation to enhance deployment speed and reliability.

Education

• Gandhi Academy of Technical Education

  Master of Technology - MTech, Computer Science

• Guru Nanak Institutions Technical Campus

  Bachelor of Technology - BTech, Computer science and Engineering.

• Sarada College of Education

  Diploma of Education, Electrical and Electronics Engineering