Rakesh Hooda

WORK HISTORY

EDUCATION

ABOUT RAKESH HOODA

Rakesh Hooda is a dynamic and results-oriented Customer Experience Manager at Wipro Consumer Care Việt Nam, a leading FMCG powerhouse specializing in personal and home care products. With a keen focus on enhancing consumer satisfaction and driving brand loyalty, Rakesh spearheads initiatives that bridge customer insights with innovative product strategies. His role involves orchestrating omnichannel engagement programs, analyzing feedback loops, and fostering cross-functional collaborations to deliver seamless, personalized experiences across Vietnam\'s vibrant market.Under Rakesh\'s leadership, Wipro\'s beloved brands—like Enchanteur, Romano, and Bio-Essence—have seen elevated customer engagement through data-driven optimizations, resulting in improved Net Promoter Scores (NPS) and sustained market growth. As part of Wipro\'s commitment to excellence, he champions digital transformation efforts, integrating AI-powered tools for real-time sentiment analysis and proactive service resolutions. His expertise in consumer behavior and experience design has been instrumental in positioning Wipro as a top employer and innovator in Vietnam\'s competitive FMCG landscape.Passionate about empowering teams and consumers alike, Rakesh\'s approach blends empathy with analytics, ensuring that every interaction reflects Wipro\'s core values of integrity and customer-centricity. With over a decade in the industry, he continues to shape sustainable, inclusive experiences that inspire loyalty and drive business success in the fast-evolving ASEAN region.