Rakesh G
ServiceNow Developer | ITSM | Client Scripts | Business Rules | REST Integrations | CSA & CIS Certified | Actively Seeking Opportunities
- Role
- Servicenow Itsm Process Automation and Integration at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rakesh G
ServiceNow Developer with hands-on experience in designing, developing, and implementing ITSM solutions on the ServiceNow platform. Experienced in configuring core ITSM modules including Incident, Problem, and Change Management to improve service efficiency and align with ITIL best practices.Skilled in:ServiceNow Administration and DevelopmentITSM ImplementationWorkflow / Flow Designer AutomationBusiness Rules, Client Scripts, and UI PoliciesService Catalog DevelopmentIncident, Problem, and Change ManagementIntegration Experience:Implementing integrations using REST APIs and SOAP Web ServicesConfiguring IntegrationHub and Scripted REST APIsConnecting ServiceNow with external applications for data synchronizationImport Sets and Transform Maps for data integrationI focus on building efficient workflows, automating IT processes, and integrating enterprise systems to improve overall service delivery.Currently open to opportunities as a ServiceNow Developer / ITSM Developer and interested in contributing to organizations looking to enhance their IT service management capabilities.
Experience
Servicenow Itsm Process Automation and Integration
May 2024 — Present
I\'m a Seasoned ServiceNow Developer with extensive hands-on experience in Administration and designing, developing, and optimizing ITSM solutions. Deep expertise in Incident, Problem, and Change Management modules, ensuring process efficiency and ITIL compliance. Proficient in CMDB integrations, ensuring accurate and real-time configuration data across enterprise systems. Adept at building and automating workflows using Flow Designer, Workflows, and UI Actions to enhance service delivery. Skilled in developing data policies, notifications, and client/server scripts to enforce business rules and improve user experience. Proven success in delivering complex ServiceNow integrations with third-party platforms using REST/SOAP APIs. Strong command over JavaScript and SQL for backend logic and data manipulation. Designed scalable solutions for high-performance environments. Experienced in tailoring the ServiceNow platform to meet diverse business needs. Developed custom applications and portal experiences using Service Portal. Expert in managing lifecycle of changes and releases with minimal disruption. Integrated discovery tools and event management for proactive IT operations. Ensured data accuracy and integrity within CMDB through automation and governance. Delivered high-quality solutions in Agile and ITIL environments
Education
Nova college of Technical Education
Bachelor of Engineering - BE
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