Rakesh F.
Technical Support Specialist - Inventor @Autodesk
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Specialist - Inventor @Autodesk
Montreal, QC, CA
Resolve customer issues across multiple channels, including chat, phone, web, and online forums, ensuring prompt and efficient assistance.• Provide expert support on a variety of topics related to Autodesk product features and usage.• Research, verify, and document product issues, crafting clear and concise articles for our Knowledge Base and internal case management system.• Prioritize and escalate critical issues, closely monitoring service level compliance to ensure high-quality support.• Maintain detailed documentation of support interactions within a company-wide case management system.
EDUCATION
Fanshawe College
Postgraduate Certificate Course
Fanshawe College
Postgraduate Certificate Course
North Maharashtra University
Bachelor of Engineering (B.E.)
ABOUT RAKESH F.
Mechanical Engineering Graduate with 5+ Years of Experience in the areas of CAD and Product Development processes, with cognizance of a wide range of modern CAD. Also, have firsthand experience with CAD tools like SOLIDWORKS, Autodesk Inventor, AutoCAD Mechanical, etc. identify market opportunities with research and competitive analysis and integrate it into product requirements to enhance user satisfaction. Analyse complex use cases with experience in using analytics platforms to understand product usability and break them down to simplify user experience. Develop new products while enhancing the existing products on a timely basis. Communicate the product solutions and offerings effectively. Demonstrates ability to operate with complete independence and autonomy. Extensive experience delivering technical platform products. Proven track record of data driven decision making and applying continuous improvement methodologies across teams
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.