Rakesh Chirraboyina

Role: Senior Subject Matter Expert at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Rakesh Chirraboyina

I am a customer support and operations professional with over 6 years of experience in…

Experience

Senior Subject Matter Expert
IntouchCX
Jul 2025 — Present · Hyderabad, IN
Provided real-time support on Walmart policies and processesResolved complex order, refund, and delivery escalationsTrained new agents and conducted process refreshersHelped improve QA and CSAT scores through floor supportShared key customer insights with team leads for actionMaintained and updated Walmart-specific knowledge materials

Contact information

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•••••@intouchcx.com
Personal email
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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About Rakesh Chirraboyina

Experience

Senior Subject Matter Expert

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