Rakesh Chetnani
Manager at Willis Towers Watson || PRINCE2® Practitioner || Ex-Tech Mahindra || Ex-J P Morgan
- Role
- Manager at WTW
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Rakesh Chetnani
Senior Operations Manager with 20+ years of experience leading high-impact teams and optimizing service delivery across the BPO/KPO landscape. I specialize in streamlining processes, exceeding SLAs, and driving operational efficiency using Lean and Six Sigma methodologies. 🧠 My strength lies in building empowered teams, driving continuous improvement, and enhancing client experiences through data-driven decision-making and hands-on leadership. I\'ve managed 90+ FTEs, led multi-stream operations, and consistently delivered on quality, efficiency, and client satisfaction. With strong experience in stakeholder engagement and a focus on people-first leadership, I\'m passionate about transforming operations into strategic business enablers. Let’s connect if you’re looking for someone who can elevate operational performance while building high-trust, high-performing teams.
Experience
Manager
Apr 2020 — Present · Mumbai, IN
Education
University of Mumbai
BCOM
1999 — 2003
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