Rakesh Alva
IT Service Delivery Professional - Network Operations | MBA | CSM®| Six Sigma Green Belt | ITIL®SO |
- Role
- Manager - Network Service Delivery at Accenture
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Rakesh Alva
Managing IT operations with key focus on Service Delivery,Service Operations, Network Operations, Project transitions, Client relationship management, continual service improvements & Automation.
Experience
Manager - Network Service Delivery
Jun 2023 — Present · US
Education
Dr. C. V. Raman University, Kota Bilaspur
Master of Business Administration (M.B.A.)
2014 — 2016
Visvesvaraya Technological University
Bachelor's degree
2004 — 2008
Skills
- Management
- Service Delivery
- Service-Now.com
- Technical Support
- Business Analysis
- Vmware Infrastructure
- Business Continuity Planning
- Information Technology
- Client Relations Skills
- Opportunity Identification
- Service-Level Agreements (Sla)
- Microsoft Excel
- IT Service Management
- Cross-Functional Team Leadership
- Team Management
- Service Desk Management
- Transition Management
- IT Recruitment
- Vendor Management
- Service Desk
- Project Management
- Office 365
- Incident Management
- Process Transitioning
- Itil
- Escalations Management
- Customer Relationship Management (Crm)
- Resource Management
- Sla
- Itil Certified
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