Rakesh Agnani

About Rakesh Agnani

21yrs+ experience with a demonstrated history in the financial service industry. Effective collaboration with both Internal and External Stakeholders. Strong people management quality.Key skills Includes:1) Accounts Receivables and Payables2) Claims collections3) Underwriting submissions4) People Management5) Time Management6) Goal setting and performance management7) Capacity Planning8) Stakeholder relationship building9) Coaching and Mentoring10) Effective Communication Skills Verbal & written11) Driving Operational Excellence12) Building & fostering relations13) Client focus14) Recruitment and training15) Retention Management

Experience

1. Asst Manager

   WTW

   Apr 2011 — Present · Mumbai, IN

   Currently working with the Operations teams of Accounting and Settlement Department and mainly responsible for the Receivables and Payables to make sure that the premiums are paid to the underwriters on time and if any claim is raised, its paid off to the clients within a week of it being approved. Also responsible for a smooth transition of the new US Based business and setting up a new team to bring up to speed with the tenured teams. Previously was working with the Projects team for Accounting and Settlement Department in the capacity of the B.A. responsible for getting tools, Macros in place to reduce the manual efforts of the team members. Handling various Business Units with a different variety of clientele. Dealing with the Wholesale and Retail side of the business. Predominantly working on debt collection from clients and passing on the funds to the Underwriters through the Bureaux Markets on the UK side of business.

Education

• A.M.K.Premier High School and M.M.K College

  Bachlers

  1998 — 2003

Skills

• Customer Service
• Customer Satisfaction
• Outsourcing
• Team Building
• Performance Management
• Process Management
• Soft Skills
• Sourcing
• Recruiting
• Service Delivery
• Call Centers
• Business Analysis
• Operations Management
• Process Improvement
• Call Center
• Team Management
• Mis
• Employee Engagement
• Workforce Management
• Insurance
• Sla
• Transition Management
• Bpo