Raka Mondal
Human Resource Service Delivery Associat Operations Manager-(Sr AVP) @Wells Fargo
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WORK HISTORY
Human Resource Service Delivery Associat Operations Manager-(Sr AVP) @Wells Fargo
Hyderabad, IN
Lead a team of HR analysts, Sr. associates, subject matter experts ensuring smooth and efficient HR service delivery across multiple business units. • Drive HR site engagement and employee experience initiatives to build a positive and productive workplace environment. • Partner with leadership teams to strengthen workplace culture and support organizational effectiveness. • Manage performance processes with continuous feedback systems to enhance development and accountability. • Ensure policy compliance and resolve complex employee relations cases while maintaining fairness and confidentiality. • Improve onboarding programs to enhance new hire experience, productivity, and long-term retention. • Lead diversity, equity, and inclusion initiatives to promote an inclusive and equitable workplace culture. • Optimize HR operations through process improvements, workflow enhancements, and service delivery excellence. • Provide timely HR support and guidance to employees, managers, and business stakeholders.
EDUCATION
Garden City University
Bachelor of Business Management, Human Resources Management/Personnel Administration, General
University of Mysore
Master of Business Administration - MBA, Human Resources Management and Services
SKILLS
ABOUT RAKA MONDAL
At Wells Fargo, my journey from Senior HR Specialist to Associate Operations Manager in less than two years showcases adaptability and a commitment to excellence. Leveraging certifications in Leadership from SHRI and People Analytics from IIM Indore, I\'ve honed my expertise in employee relations and development. Collaborating closely with teams, we\'ve optimized HR operations, implemented strategic learning initiatives, and fostered a positive work environment. My mission is to enhance organizational efficacy by empowering employees, aligning with Wells Fargo\'s goals of innovation and employee satisfaction.
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