Rajvi Choksi

Community Support Worker @The Mustard Seed

Edmonton, AB, CA

As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness, and equity for all.Respond quickly to individuals in crisis, both inside and outside the building. This includes, but is not limited to, physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy alternative options.Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing.Enforce shelter rules, expectations, and suspensions with participants when necessary.Practice conflict resolution and facilitate reconciliatory conversations.Provide support to community members seeking shelter by addressing basic needs.Ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, operating the locker room, conducting security checks, and supervising shelter activities.Model healthy relationships with community participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.Be a supportive and proactive member of the team, including volunteers and other visitors.Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor.Collect data and maintain accurate client records in CCMS using FDARP.Submit incident reports when necessary.Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants.Through a person-centered approach, you will encourage community participants to seek resources and services that support them in achieving their goals.Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.