Raj V.

WORK HISTORY

EDUCATION

ABOUT RAJ V.

EXECUTIVE SUMMARYSenior Programme & Service Delivery Manager. 20+ years on Tier-1 SI engagements (ITC Infotech, Cognizant, T-Systems) embedded with British American Tobacco SR & D, EE/BT, Walmart, Medco and Citibank. £10M+ managed services owned, 98% SLA, 30% MTTR cut, £800K+ OPEX savings, zero audit findings. SC Eligible, available immediately, ILR holder.CORE VALUE PROPOSITIONMy career bridges the gap between technical execution and C-Suite strategy. I leverage SIAM principles to govern multi-vendor ecosystems (MSP), transforming disjointed services into unified, high-performing global capabilities. I have a proven track record of managing £10M+ portfolios, owning the full P&L, risk management, and strategic roadmap for Azure Cloud Migrations, datacenter consolidations, and Enterprise Security Programmes.INDUSTRY-SPECIFIC EXPERTISEDigital R&D & Life Sciences: Service ownership for validated systems (CSV) and specialized Cloud, SAAS platforms including Laboratory Informatics Systems, CDS, Validation lifecycle management, LIMS, NuGenesis, QMS - Veeva. Master control Vault. Expert in navigating GxP, GAMP5, FDA regulatory standards FMCG & Consumer Goods: Leading global service governance for the tobacco and beverage sectors aligning IT delivery with \"Beyond Nicotine\" and digital-first business strategies.Banking & BFSI: Primary Service Delivery Lead for Citibank wealth management and retail banking systems, maintaining PCI-DSS and SOX compliance in high-integrity environments.Retail & Supply Chain: Scaling digital loyalty and POS infrastructure to support high-volume, multi-geography operations.KEY STRENGTHS & FOCUS AREASGlobal Service Governance: Primary Service Owner embedding ITIL v4 frameworks for global end-user populations.Infrastructure Modernization: Proven lead for Azure migrations, DC exits, and Zero-Trust security uplifts.Commercial Acumen: Expert in Contract Negotiation, SLA/KPI definition, and CAPEX/OPEX financial reporting at the board level.Regulatory Mastery: Deep experience in Security audited environments (SOX, GDPR, PCI-DSS, HIPAA, GxP, ISO, BS7799, CSF NIST) providing a foundation for SC-level vetting.STATUS & ELIGIBILITYRight to Work: British Permanent Resident (ILR) – No sponsorship required.Security Vetting: SC Eligible (10+ Years UK Residency / BFSI & Pharma background).Location: Based in St Albans; open to local & hybrid roles and London.Notice Period:[Immediate / 4 Weeks].