Rajveer Singh
IT Service Manager @Tata Consultancy Services
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WORK HISTORY
IT Service Manager @Tata Consultancy Services
Gurugram, IN
AON Risk Solutions I InsuranceManaging a Business Unit with a portfolio of 93 North America Retail applications Provides guidance on program management processes, best practices and methodologies within the program and project teamsIdentifies, manages and documents risks associated with the program and communicates them to the program team, escalating to upper management when necessaryCreates, manages and updates program execution roadmapsLeading and coordinating the Go-Live activities including the execution of the deployment plans and checklistsCollaborates with other PMO team members on best practices and continuous improvement for the PMORequirements Management using Team Foundation Server (TFS) and Azure DevopsTrain team members in ITSM processes (Change/Problem/Incident) of the IT organisation and singe point of contact for all change related queries for the organisationsCo-ordinate with cross functional teams to perform root cause analysis of problem/incident ticketsCreate solutions in Service Now tool for help desk to solve issues as a part of incident Management Process.Provide status reports on incident tickets with corresponding metrics like average time to respond/resolve ticketCoordinating software development project activities with BA, Project Manager, DBA, and Application OwnersWorking within the Change Management process to raise and approve changesProactively identify risks and issues for release activities - leading release team to develop risk management and issues management plansFollow up on Release artefacts including implementation and rollback plan
EDUCATION
Vellore Institute of Technology
Bachelor of Technology - BTech, Information Technology
SKILLS
ABOUT RAJVEER SINGH
Technically competent, diligent and result oriented Techno-Functional Professional, offering 12 years of rich exposure across IT Service Management, Business Analysis, Project Management, Customer Relationship Management, Operations Management, Quality Assurance, Testing with increased degree of complexity; currently spearheading functions as Assistant Consultant at Tata Consultancy Services.~A multi-skilled professional with a superb track record of managing complex functional projects in various environments.~Able to manage stakeholder expectations and willing to take full responsibility for the delivering of project objectives.~ITIL Foundation Certification~Certificate in Insurance Concepts~Life Insurance and Life Insurance Products_Intermediate~Certified MasterCraft User for TCS MasterCraft Scrum Manager
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