Rajvardhan Singh
Lean Six Sigma Black Belt certified, Manager Training & Quality, Health, Motor & Life Insurance, Personal, Gold, Business, Home Loans, Banking, D2H, Contact center, Grievance, inbound, email chat, outbound & Cross sales
- Role
- Training and Quality Manager at Cogent E Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rajvardhan Singh
Precision Crafted Excellence of 16 years in BPO Expertise. As a Certified Lean Six Sigma Black Belt, I\'ve refined my craft through meticulous attention to detail, innovative problem-solving, and a relentless pursuit of perfection. With a strong background in Quality and Training, I\'ve developed and implemented comprehensive training programs, conducted quality assessments, and driven process improvements that have transformed operations in esteemed projects, including Telecom Communications, Life, Motor & health Insurances segments, Sales & customer care for D2H, blended process customer services of Fantasy Gaming Sports, Sales process Edutech, Blended process for banking and Healthcare and many startups Services. I\'m dedicated to engineering a new standard of BPO excellence, one precision-crafted solution at a time. Proven track records by preparing Quality Dashboard with AI features, Macro Quality/training auto generated tools, training modules preparedness as per Client business requirements. Business planning on FTE, business support training requirements.
Experience
Training and Quality Manager
May 2024 — Present · Thane, IN
Education
National Institute of Business Management
Master's degree, Business Administration and Management, General
2013 — 2014
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