Raju Radhakrishnan

About Raju Radhakrishnan

With over 23 years of experience in BPO operations and program management, I currently serve as Vice President and Global Head of Background Verification (BGV) at Neeyamo. I specialize in overseeing global BGV processes, optimizing operations for efficiency and accuracy, and driving scalability to support business growth. My work is guided by a commitment to delivering seamless end-to-end services while ensuring compliance and enhancing the customer experience. Focused on strategic leadership and operations management, I prioritize strong client and stakeholder engagement, leveraging my expertise in operations management, product management, and public speaking. My goal is to foster collaborative relationships and implement innovative solutions that elevate organizational performance while sustaining business excellence across regions.

Experience

1. VP Bgv Global Head

   Neeyamo

   Jun 2021 — Present

   Strategic Leadership & Operations Management End-to-End Delivery Ownership – Overseeing global background verification processes to ensure efficiency, accuracy, and compliance. Process Optimization – Streamlining operations for faster turnaround times (TAT) and enhanced customer experience. Scalability & Growth – Expanding and improving background verification operations to support business growth across regions.Client & Stakeholder Management Client Engagement – Managing relationships with enterprise clients, ensuring their requirements are met with high service levels. Stakeholder Communication – Collaborating with internal and external stakeholders, including HR teams, compliance officers, and technology teams.Compliance & Risk Management Regulatory Compliance – Ensuring background checks adhere to local and global regulatory frameworks (GDPR, FCRA, etc.). Fraud Prevention & Risk Mitigation – Identifying and addressing risks in the background verification process to maintain data integrity.Technology & Innovation Process Automation – Leveraging AI, ML, and digital tools to improve verification accuracy and speed. Vendor & Partner Management – Working with third-party verification providers to ensure service quality.Team Leadership & Performance Management Global Team Management – Leading and mentoring diverse teams across multiple geographies. KPIs & Performance Metrics – Monitoring service-level agreements (SLAs), quality standards, and operational benchmarks.

Education

• University of Madras

  Bachelor of Science (BSc), Computer Science

  1997 — 2000

• Bharathidasan University

  Master of Business Administration - MBA, Operations Management and Supervision

Skills

• Process Excellence
• Business Process Outsourcing (Bpo)
• Pre-Sales
• Call Center
• Service-Level Agreements (Sla)
• Kpo
• Service Delivery
• Revenue & Profit Growth
• Sales Operations
• Business Analysis
• Customer Service
• P&L Management
• Customer Relationship Management (Crm)
• Revenue Enhancement
• Vendor Management
• Sales Process
• Contact Centers
• Call Centers
• Team Management
• Procurement Contracts
• Performance Appraisal
• Transition Management
• Copc
• Process Improvement
• Operations Management
• IT Service Management
• Outsourcing
• Offshoring
• People Management
• Sla
• Customer Satisfaction
• Performance Management
• Crm
• Itil
• Quality Assurance
• Bpo
• Business Process Improvement