Rajul Gupta
Customer Success & Retention | Business Analyst & Project Manager | Digital Transformation | Marketing & Growth | Problem Solver | Christ University
- Role
- Customer Success Manager at Pazcare
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajul Gupta
I\'ve spent the last 3+ years making sure clients stay, accounts renew, and projects get…
Experience
Customer Success Manager
May 2024 — Present · Bengaluru South, IN
What’s My Role? I’ll be point of contact person for all things benefits/Insurance-related. After Onboarding Clients to their policy management.• Client & Requirement Management – Serve as the primary liaison between clients and internal teams,gathering requirements and ensuring seamless policy execution.• Cross-Functional Coordination – Work with operations, finance, and tech teams to streamline policylifecycle, reducing turnaround time by 25%.• Process Optimization – Implemented workflow improvements, accelerating RFQ/QCR delivery, ensuringtimely renewals and 92% client retention.• Risk & Issue Resolution – Led resolution of 200+ policy-related issues monthly, achieving a 90% first-callresolution rate.• Project Execution & Reporting – Drive end-to-end client lifecycle execution while providing data-backedinsights, improving transparency by 80%.
Education
Anglo Vedic Convent School - Bahjoi Moradabad
Class 12, Science
Christ University, Bangalore
Bachelor of Business Administration - BBA, Business Analytics
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