Mahantesh Raju

About Mahantesh Raju

Seasoned IT professional with 20+ years of experience turning ideas into shipped products across Product Management, Engineering, Program, and Project Management, consistently improving revenue, retention, and efficiency for global organizations.Specialized in driving innovation across diverse domains such as - AI-powered Customer Experience and Engagement, Digital Transformation, Social Gaming, iGaming, Retail, Payments, and Healthcare, with a focus on leveraging machine learning, predictive analytics, and intelligent automation to deliver scalable and personalized solutions.Known for taking products from zero to one and beyond, shaping vision and roadmaps, validating concepts with customers, building business cases, and leading cross-functional teams to deliver on time and within budget while driving tangible improvements in customer satisfaction, conversion rates, and core operational KPIs.Grew from hands-on developer to engineering and product leader, building high-performing teams, aligning senior stakeholders, and repeatedly delivering outcomes such as multi million dollar revenue lifts, double digit churn reduction, and step change improvements in customer engagement.

Experience

1. Director of Product Engineering

   HGS

   May 2022 — Present · Austin, TX, US

   Led the vision and end-to-end execution of an AI-driven contact center platform, transforming the modern agent and customer experience and aligning product and engineering around a unified strategy.​Defined and scaled the product and engineering strategy to tie AI innovation directly to business outcomes, forging strategic partnerships with key vendors to expand market reach and unlock enterprise value through high-impact integrations.​Integrated advanced capabilities—including Generative AI, Conversational AI, speech services, real-time agent assist, emotion detection, biometrics, and LLMs—to increase customer engagement, improve agent productivity, and enhance operational efficiency.​Shaped the role of AI across omnichannel experiences (voice, chat, email, SMS, social), delivering intelligent features such as natural language understanding, sentiment analysis, and virtual agents to streamline support and elevate user satisfaction.​Directed the design, development, and integration of scalable, API-first systems for reporting, analytics, and workforce management, enabling data-driven decision-making and seamless enterprise adoption.​Built and mentored high-performing cross-functional teams across engineering, product, and analytics, instilling a culture of innovation, quality, and agility through strong technical design practices, code reviews, and continuous improvement.​

Education

• Osmania University (OU)

  Bachelor's degree, Computer Science

  1994 — 1997

• Texas McCombs School of Business

  Post Graduate Program in AIML

• Kakatiya University, Warangal

  Master's degree, Computer Science

  1997 — 2000

Skills

• Project Management
• Web Services
• Activex
• Digital Strategy
• Account Management
• Mobile Devices
• Payments
• Project Delivery
• Javascript
• Ios Development
• Sdlc
• Agile Methodologies
• Program Management
• Android Development
• Web Development
• Business Analysis
• Mfc
• Project Planning
• Product Management
• Html5
• Aha
• Cross-Functional Team Leadership
• Retail
• Online Gaming
• Kanban
• Rational Xde
• Istanbul
• Social Games
• Leadership
• Version One
• Visual C++
• Unity
• New Media Initiatives
• Pro*C
• Win32 Api
• Jira
• Mobile Applications
• Scrum
• Vendor Management
• Integration