Varadharajulu Chandrasekaran

About Varadharajulu Chandrasekaran

An industrious, detailed oriented and highly experienced individual, with 14 years of rich experience in contact center operations. A majority of this experience comprises of Cloud Collaboration Applications technical support and rich leadership and management of technical support teams. I possess excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management. I am highly motivated and ambitious with a resolute to derive solutions to a range of technical and functional problems. An excellent communicator with the ability to lead conversations, build rapport with clients, peers and other coworkers. PMP certified Project Manager with a career spanning 14 years in Contact Center operations A majority of my experience involves roles such as Business Operations, Vendor Management, People Management and Service Delivery Performance & output driven individual with a proven track record in team management and customer relationship management Achievements in establishing contact centers and managing vendor and business transitions Experienced in Employee Hiring, Training and Onboarding Experienced in authoring, reviewing and managing business documents for ISO compliance Computer skills include: Microsoft Word, Excel, PowerPoint and Internet Research Excellent rapport building with team members and cross-functional teams Experience in managing contingent workforce and remote workersCore Competencies:Project Management, Transitions & Migrations Management, Vendor Relationship Management, ISO Compliance, Employee Engagement, Performance Management, Operations Management, Process Improvement, Team Building & Leadership

Experience

1. Manager, Cloud Collaboration Tac

   Cisco

   Nov 2019 — Present · Bengaluru, IN

   The Cisco Technical Assistance Center (TAC) provides unparalleled technical support service to Cisco. customers, partners, and resellers.Lead direct-report team of 20 engineers (local and remote) in supporting global customer base that includes some of the largest companies in the world. Address challenges that include multiple time zones, language barriers, and cultural differences. Build capabilities in new technology areas and support organizational set-up / growth efforts. Drive team productivity by maintaining process rigor and identifying innovative strategies to facilitate improvements. Mentor team members, encouraging them to engage in technical training and develop skills in emerging technologies.

Education

• Bharathidasan University

  Bachelor's Degree, Computer Science

  2000 — 2003

• Bharathidasan University

  Master's Degree, Computer Science

  2003 — 2005

Skills

• Service Delivery
• Technical Support
• Web Based Support
• Cloud Computing
• Electronic Document
• Solution Selling
• Webex
• Project Management
• Employee Training
• Customer Service
• Onboarding
• Telecommunications
• Team Management
• IT Service Management
• Cisco Technologies
• Hiring Employees
• Vendor Management