Raju Mandal
Business Analyst at Genpact | Ex-Accenture & UPS | Billing, AR/AP & Dispute Management Expert | SAP, Oracle, Power BI, Excel, ServiceNow
- Role
- Business Analyst at Genpact
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Raju Mandal
I am a results-driven Finance Professional with over 6 years of experience in Order to Cash (O2C) operations, specializing in Accounts Receivable, Billing, Dispute Resolution, Cash Application, Contract & Order Management, and Reporting. My career journey spans top organizations including UPS Logistics, Accenture, and State Street Syntel, where I\'ve consistently delivered operational excellence and process improvements.With hands-on expertise in tools like SAP, Oracle, ServiceNow, FIS GetPaid, Power BI, and Advanced Excel, I have managed complex billing processes, resolved high-volume payment disputes within SLA/TAT, and ensured seamless coordination across finance, sales, and client service teams. I am known for my attention to detail, ability to troubleshoot billing discrepancies, and commitment to optimizing end-to-end financial workflows.Whether it\'s processing invoices, managing large-scale contracts, or analyzing financial reports, I bring a strong analytical mindset, collaborative approach, and a passion for continuous learning. Key Expertise:• Order to Cash (O2C)| Billing & Dispute Management | Cash Application• Client Communication | Reporting & Analytics | Compliance Monitoring• SAP | Oracle | ServiceNow | Excel | Power BI | Tally ERP9 | FIS Get Paid | Open to networking, knowledge sharing, and exploring opportunities in finance operations and process optimization.
Experience
Business Analyst
Jan 2026 — Present · Pune, IN
Education
Utkal University
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
Biju Patnaik Institute of Information Technology and Management, (BIITM), Bhubaneswar
Master of Business Administration (MBA), Finance and Marketing
2015 — 2017
Skills
- Management
- Accounting
- Marketing
- Sales
- Project Management
- Powerpoint
- Microsoft Office
- Microsoft Excel
- Customer Service
- Leadership
- Research
- Budgets
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