Raju Jamadar
Associate Vice President @Kotak Mahindra Bank
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WORK HISTORY
Associate Vice President @Kotak Mahindra Bank
Team Manager – Social Media ORM | Grievance Redressal | Correspondence | Process Transformation• Experienced customer experience professional overseeing end-to-end operations across Social Media ORM, Regulatory & Senior Management Escalations, and Correspondence.• Leading a large cross-functional team with 8 Team Leads, driving service excellence, ownership, and customer satisfaction.• Successfully executed key transformation projects including email box migration, social listening tool transition, and vendor onboarding.• Played a pivotal role in easing RBI-imposed restrictions through digital-first interventions and enhancing customer service accessibility via Social media. • Committed to improving NPS, resolution efficiency, and service levels through data-driven insights, strategic reporting, and continuous process optimisation.
EDUCATION
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
BSC IT
ABOUT RAJU JAMADAR
Experienced Associate Vice President with a demonstrated history of working in the…
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