Raju Chavan

About Raju Chavan

With 6+ years of experience in Customer Relationship Management, I’ve learned that success doesn’t just come from selling a product or service—it comes from creating meaningful connections. My passion is helping customers feel valued, supported, and understood while aligning their needs with business goals.I specialize in client engagement, retention strategies, and CRM tools that optimize the customer journey. From handling complex escalations to implementing data-backed solutions, I thrive on challenges that push me to go the extra mile.Colleagues and clients know me as someone who listens actively, communicates clearly, and works tirelessly to ensure customer success. For me, CRM isn’t just a role—it’s about building partnerships that last.

Experience

1. Customer Relations Manager

   Kasturi Housing

   Feb 2025 — Present · Pune, IN

   Customer Onboarding: Creating and managing sales orders in Salesforce and SAP. Registration & Legal Coordination: Managing the registration process.Coordinating with legal teams and bankers for loan disbursements. Collections & Disbursement Follow-Up: Following up with clients for pending payments. Coordinating with banks for timely disbursement of funds. Site Inspections & Documentation: Conducting site inspections prior to possession. Assisting in the formation of society and preparation of possession documents. Cross-Department Coordination: Working closely with Accounts, Facility Management, Technical, and Engineering teams to ensure a seamless possession process.

Education

• Gulbarga University

  Bachelor of Arts - BA, History

• Prabhu College

  Higher Secondary School , Science