Raju B J
System Engineering Manager ,Senior IT Professional, Project Management, Production Technical Support
- Role
- System Engineering Manager at Tesco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raju B J
Seasoned IT leader with over 15 years of experience driving operational excellence across…
Experience
System Engineering Manager
Dec 2022 — Present · Bengaluru, IN
Application Support Manager – Summary Leading team and responsible for maintaining, supporting, and enhancing business-critical applications. This role ensures high availability, performance, and reliability of applications while aligning with business goals and IT service standards. Key ResponsibilitiesIncident & Problem Management: Drive timely resolution and RCA for recurring issues.Monitoring & Alerting: Implement observability tools for proactive issue detection.Knowledge Management: Maintain SOPs, runbooks, and troubleshooting guides.Reporting: Deliver regular reports on KPIs, uptime, and incident trends.Stakeholder Communication: Lead post-incident reviews and service meetings.Collaboration: Work with Dev, Infra, and QA teams on fixes and deployments.Compliance: Ensure logs, access, and processes meet audit standards.On-call Management: Define 24/7 support rotations and escalation paths. Team & People ManagementTraining & Onboarding: Mentor new hires and develop training plans.Resource Allocation: Assign tasks based on skills and priorities.Hiring & Planning: Define roles, assess needs, and support recruitment.Performance Management: Set goals, conduct reviews, and drive improvements.Retention: Foster a positive culture with growth and recognition programs. Skills & CompetenciesStrong knowledge of ITIL (Incident, Problem, Change Management)Proficient in AppDynamics, New Relic, SplunkExcellent communication and stakeholder managementProven leadership and analytical skills for RCA and optimization
Education
GSSIT
Bachelor of Engineering (B.E.)
2004 — 2008
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