Raj Tuli

About Raj Tuli

Results-oriented, high-impact collaborative leader with diverse global management experience in operations, six sigma, client relationship management, implementation, consulting and information technology. Currently leading wide-ranging service operations for an award-winning cloud-based technology & service firm, focused on the Human Capital Management arena. Demonstrated leadership in driving, managing and enhancing large-scale operations and quality functions through strategy facilitation, continuous quality improvement, process, project and talent management. Recognized for driving margins, increasing customer satisfaction, growth strategy, and ability to bring value to the customer through process/product design and end to end reengineering. Experienced and certified in Six Sigma, Agile, Scrum, Iterative Development, and Requirements Management.SpecialitiesGlobal site leadershipGlobal HCM deploymentSaaS, Managed and Contact center operationsSix sigma process redesign and DMAIC (Incremental improvements)Managing and leading complex, high net worth global clientsShared ServicesGlobal Payroll, HR, Health & Benefits OperationsProgram ManagementLeading large-scale global operations (US,UK and offshore) Executive-level relationship management

Experience

1. Senior Director, Global Managed Services Certified 6σ Master Black Belt

   Ceridian

   Jul 2014 — Present · Tampa, FL, US

   Dayforce Managed Services lead in the US & UK accountable for service operations and end-to-end client experience for small, mid, and enterprise clients. Functional responsibilities include: Six Sigma process engineering, relationship management, RFP’s, implementation, issue resolution and renewals. HCM service and modules include: Call Center, Core HR, Payroll, Tax, Time & Attendance, Health & Benefits Administration, Learning, Talent, Recruiting and Compensation Planning.

Education

• Southern New Hampshire University

  Master of Science, Organizational Leadership

• Southern New Hampshire University

  Master of Business Administration, Management

• Southern New Hampshire University

  Master of Science, Computer Information Systems

Skills

• Process Improvement
• Agile Methodologies
• Team Building
• Management
• Talent Management
• Employee Benefits
• Human Resources
• Operations Management
• Coaching
• Saas
• Change Management
• Business Process
• Cross-Functional Team Leadership
• Leadership
• Call Centers
• Software as a Service (Saas)
• Team Management
• Customer Satisfaction
• Hro
• Call Center
• Vendor Management
• Strategic Planning
• Business Process Improvement
• Recruiting
• Project Management
• Six Sigma
• Outsourcing
• Analysis
• Software Documentation
• Talent Acquisition
• Crm
• Team Leadership
• Customer Relationship Management (Crm)