Raj Surimilla
Product & Tribe Leader at Pegasystems | Building Next-Gen Customer Service with Agentic AI
- Role
- Senior Manager of Product Management and Tribe Leader at Pegasystems
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raj Surimilla
I’m a product and tribe leader passionate about redefining how businesses connect with customers through AI-driven experiences. At Pega, I lead the strategy and execution for Email AI, building agentic, GenAI-powered solutions that help enterprises deliver smarter, faster, and more human customer service — at scale.I thrive at the intersection of technology, empathy, and execution. My focus is on translating real-world challenges into AI-powered products that drive efficiency, streamline operations, and elevate customer experience — all while keeping the human in the loop.For me, great product leadership means more than shipping features — it’s about setting a bold vision, sweating the details, and empowering cross-functional teams to solve meaningful problems.Builder of agentic AI systems that transform service operationsCustomer-first, outcome-obsessed product mindsetAdvocate for practical GenAI adoption in real enterprise workflowsExperience leading from 0→1 and scaling high-impact AI solutionsI’m excited by the future of autonomous service, where humans and AI collaborate to deliver outcomes with empathy and precision. Let’s build what’s next — together
Experience
Senior Manager of Product Management and Tribe Leader
Sep 2022 — Present · Hyderabad, IN
Education
Chaitanya Bharathi Institute Of Technology
Bachelor's degree, Information Technology
Skills
- Java
- Microsoft Sql Server
- Testing
- Xml
- Sql
- Agile Methodologies
- Software Development
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