Rajshree Rastogi

Consumer Complaint Redressal Manager- Social Media Cell (Uppcl) @Uttar Pradesh Power Corporation Uppcl

Lucknow, IN

Consumer Grievance & Social Media Management (UPPCL – Uttar Pradesh Power Corporation Ltd.)• Managing and handling all consumer complaints received through social media platforms (Twitter & Facebook) on behalf of UPPCL across Uttar Pradesh. • Coordinating with respective districts/discoms to ensure timely redressal of consumer grievances and maintaining consumer satisfaction.• Preparing and maintaining daily and monthly complaint resolution reports for internal tracking and performance monitoring.• Ensuring transparency, accountability, and prompt response in line with UPPCL’s consumer-first approach.

AKTU

Master's degree

BN COLLEGE OF ENGINEERING AND TECHNOLOGY, LUCKNOW

Master of Business Administration