Raj Shankar Singh

About Raj Shankar Singh

Experienced and reliable Quality Assurance professional with 7+ years of experience working in companies to ensure the highest quality outcomes possible.• QA Engineer with 7 years of experience in Software Testing and Quality Assurance• Experience in testing Web based applications, Mobile application, Payment POS testing.• Experienced with all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).• Experienced with Agile Scrum methodology using KANBAN boards in JIRA and Confluence Project Management tools.• Good Knowledge and experience with working on Test Management Tools like JIRA.• Experience in Test Environment Setup and Test Infrastructure Development in both Manual and Automation.• Well versed with Various Testing Stages/Levels/Phases, Testing Types, Testing Techniques• Experience in Functional and Non-Functional (Accessibility, Usability, Reliability and Compatibility) Testing Types.• Expertise on Black box Testing Techniques, like BVA, ECP, Use Case Testing.• Hands on experience in preparing Test plans, Test cases, Automated Tests and Test Data. And executing the same.• Good expertise in peer reviews (Test Case Design, Test Script review, Defect Reporting, Release management).• Expertise in analyzing the results and reporting Suggestions and defects.• Thorough knowledge on Defect Life Cycle using JIRA, Gitlab, and Azure• Experience in Preparation of Automated Tests.• Good expertise on Exploratory Testing using Domain Knowledge.• Worked closely with development and Technical Support teams to resolve quality issues.• Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new domains and technologies

Experience

1. Qa Manager Lead

   QAble

   Jun 2025 — Present · Ahmedabad, IN

   Domain: EdTech | India & Canada (Cross-Geography)Since 6th July 2025, I have been working as a QA Manager / Lead, responsible for end-to-end QA delivery for 7 EdTech projects across India and Canada.My performance, along with team delivery, is strictly tracked through weekly KPIs, enabling clear, data-backed visibility into progress, risks, and stability at different stages.Key ResponsibilitiesLed and coordinated a 9-member QA team, later optimized to a core team of 5 without impacting deliveryOwned job distribution, task prioritization, and functional testing across multiple modulesManaged cross-geography collaboration between India and Canada teams with separate operational and payment structuresEnsured KPI-driven execution, release confidence, and predictable QA deliveryKPI-Driven Performance JourneyInitial Phase (Weeks 25–26):Managed 5 core modules; KPI data reflected low confidence across all modules for two consecutive weeks, highlighting process gaps and ownership challenges.Improvement Phase (Weeks 27–39):Implemented structured planning, improved task ownership, and tighter execution, resulting in consistent KPI improvement.Peak Performance (Weeks 40–41):Achieved highest confidence levels across all 5 modules, supported by strong test coverage and stable execution.During this phase, project coverage expanded from 4 to 7 modules without quality compromise.Stability Phase (Weeks 41–53):From Week 41 through Week 53, KPIs consistently reflected moderate to high confidence across all core modules, demonstrating sustainable and predictable delivery rather than short-term spikes.Team & OperationsSuccessfully handled team size reduction (9 → 5) while maintaining delivery stabilityDesigned and implemented a rotation-based weekend support model:Weekend responsibilities decided mutually in the teamGuaranteed two long weekends per team member per month, ensuring fairness and work-life balance

Education

• Vidya Memorial Institute of Technology

  Diploma, Computer Science & Engineering

  2010 — 2013

• Central University of Jharkhand

  Master of Science - MS, Geoinformatics

• Kolhan University Chaibasa

  Bachelor's degree, computer science

  2014 — 2017