Raj Sahota
VP, Customer Support at Equinix
- Role
- VP, Customer Support at Equinix
- Location
- Fremont, CA, US
- LinkedIn followers
- 500 followers
About Raj Sahota
Results-oriented VP with over 20 years of broad experience in supporting multi-tiered customer and technical support centers globally. Expertise in all areas of the customer support life-cycle including training, sales support, technical support and retention. Ability to conceptualize and execute strategies that improve service and productivity. Examples include successful CRM and KnowledgeBase implementations and transitioning Tier 1 support to global outsource partners.Specialties: General management, department visionary, technology planning, motivation and team-building, budgeting and forecasting, implementing process changes and defining effective organizational structures.
Experience
VP, Customer Support
May 2020 — Present · San Francisco, CA, US
Education
San José State University
Technical Support Management
2003 — 2003
Skills
- Go-to-Market Strategy
- Voip
- Data Center
- Forecasting
- Budgets
- Salesforce.com
- Cross-Functional Team Leadership
- Mobile Devices
- Co-Location
- Managed Services
- Integration
- Outsourcing
- Enterprise Software
- Customer Relationship Management (Crm)
- Leadership
- Technology Planning
- Networking
- Process Improvement
- Technical Support
- Cloud Computing
- Customer Retention
- Professional Services
- Team Building
- Management
- Program Management
- Telecommunications
- Product Development
- Call Centers
- Business Development
- Software as a Service (Saas)
- Team Leadership
- Erp
- Direct Sales
- Software Documentation
- Sdlc
- Solution Selling
- Product Management
- Saas
- Marketing
- Customer Experience
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