Rohit Raj
Senior Solutions Architect Applied Ai Solutions (Connect) @Amazon Web Services (AWS)
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WORK HISTORY
Senior Solutions Architect Applied Ai Solutions (Connect) @Amazon Web Services (AWS)
London, GB
As a Senior Solutions Architect within Applied AI Solutions, I help enterprises design, scale, and operationalize safe, ethical Agentic AI that drives proactive customer engagement and workforce acceleration.I work on Connect, a unified agentic workspace that uniquely bridges agentic AI, deterministic workflows, and human-in-the-loop collaboration. This architecture enables organizations to orchestrate intelligent automation while maintaining governance, control, and trust at enterprise scale.A core focus of my role is architecting end-to-end AI-driven customer and employee experiences, ensuring that intelligent agents seamlessly execute across systems while reaching users through Communication Developer Services (CDS)—including SMS, RCS, WhatsApp, and Email. These channels form the critical “last mile,” translating AI intent into real-world, omnichannel interactions aligned to user preferences.
EDUCATION
University of Essex
Master's Degree, Telecommunications and Information Systems
GLA University
B.Tech, Electronics and Communications Engineering
ABOUT ROHIT RAJ
Senior Solutions Architect with experience designing and delivering enterprise technology solutions, with a focus on Applied AI and agent-driven platforms. I work closely with business and technical leaders to turn complex requirements into practical, scalable solutions that support customer engagement and workforce efficiency.My background spans technology consulting, service development, and solution architecture, with an emphasis on collaboration, thoughtful problem-solving, and clear communication. I enjoy working with cross-functional teams to connect automation, workflows, and human decision-making in ways that are reliable, responsible, and aligned to business goals.Key SkillsManagement | Team Leadership | Technology Consulting | Solution Architecture | Applied AI | Agentic AI | Service Development | Analytical Thinking | Written Communication | Enterprise Platforms | Customer Engagement
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