Rajpandiyan Ramakrishnan
Application Support Specialist @Citi
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WORK HISTORY
Application Support Specialist @Citi
ON, CA
Production Support for Citi Velocity 2.0, a mission-critical trading platform for Rates, Futures, Equities, and related capital markets products, ensuring high availability, low-latency performance, and operational excellence for global front-office users.In this role:Lead end-to-end production support, from incident triage and root-cause analysis to post-incident reviews, driving continuous improvement in stability and resilience. Act as primary escalation point for traders, sales, and external clients, coordinating cross-team responses and maintaining clear, timely communication during high-severity events. Serve as Disaster Recovery Lead and Support Manager, owning DR strategy, planning, execution, documentation, and regulatory reporting across supported applications. Use advanced SQL to investigate production issues, reconcile complex trade flows, and deliver ad hoc analytics and reporting for business and technology stakeholders. Automate EMEA and NAM database failover (RBA) into a single-click process, reducing failover time and minimizing production downtime and operational risk. Design and enhance ITRS Geneos dashboards monitoring 70+ servers, processes, and components, improving proactive detection and reducing manual start-of-day/week checks. Coordinate and govern major releases and rollouts, overseeing test planning, configuration, deployment, and post-implementation validation to ensure stable go-lives. Partner with systems, database, network, and market data teams to maintain integrations with e-trading and downstream platforms, resolving complex interface and connectivity issues. Support daily trading activity and U.S. Treasury auctions (Bills, Notes, Bonds, FRNs), ensuring accurate processing, timely confirmations, and strong alignment between trading and operations teams.
EDUCATION
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronic and Communications Engineering Technology/Technician
ABOUT RAJPANDIYAN RAMAKRISHNAN
Proficient in technical and business support for Financial and Healthcare industries providing technical solutions to management on complex systems integration, compatibility, expandability, ease of use, and multiple platform issues. Expertise in proving support for Risk platform Products and Margin application, providing risk calculation and maintenance for Trading, Sales, Middle Office, and Operations, encompassing Rates, Credit derivatives trade and risk flows, Cash Bond / Swaps trading, Mortgage-Backed Securities, Risk Metrics, Market Data verification, Automated Trade processing, profit and Loss decomposition for all trading portfolios, Traci derivative, and disclosure, Cash analysis and projection, CMC regulatory reporting. Knowledge in ITIL infrastructure management. Strong skills include Oracle 10g SQL, Unix, WorkFusion RPA, Autosys, Intellimatch, Cognos reporting, Crystal reports, Windows scheduler, AVTL, Scom.· Support all aspects of Cash derivate, Credit, Municipals, MBS trade, and risk flows including SOD/EOD/Intraday risk and regulatory reporting, and raise problems to appropriate technology and business teams, while adhering to Service Level Agreements and Act as a liaison between users/traders, interfacing internal technology groups and vendors.· Effectively managed and Lead a team of 8+ members ensuring the successful delivery of 24x365 Support offering on rotational basics and achieved of service level agreements.· Have Provided technical solutions to management on complex systems integration, compatibility, expandability, ease of use, and multiple platform issues.· Worked closely with business clients understanding priorities and impact, and provide timely and accurate reports to management and end-users on the status of critical systems processes and reports.· Have established enhanced coordination with clients, vendors, partners stakeholders, and cross-functional teams to determine customer requirements and business processes to deliver effective and sustainable training to users.
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