Rajnish Vedi
Chief Customer Experience Officer | Driving NPS, Retention, Experience Design & Operations
- Role
- Chief Customer Experience Officer at CoinDCX
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajnish Vedi
At CoinDCX, the focus is on elevating customer experience to unprecedented heights. The team, under my leadership, integrates customer-centric strategies that not only enhance user satisfaction but also contribute significantly to business growth. This dedication to revolutionizing customer experience through strategic innovation is what I consider a cornerstone of my professional journey.Previously, as Vice President at MakeMyTrip, our collaborative efforts turned operational challenges into opportunities, improving not just processes but also the bottom line. It\'s this synergy between problem-solving and team management that has enabled the organizations I\'ve been part of to thrive in the dynamic digital economy.
Experience
Chief Customer Experience Officer
Apr 2025 — Present · Bengaluru, IN
Leading the organisation’s customer experience strategy across all touchpointsOwning NPS, retention, escalation governance and service transformationEmbedding customer-centric practices across product, operations, sales and supportDriving digital-first CX initiatives and insight-led decision makingScaling CX operations and strengthening journey governancePartnering with cross-functional leaders to deliver predictable customer outcomes
Education
Bhartiya Vidya Bhavan-Delhi Kendra
Business/Commerce, General
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