Rajnish S.

About Rajnish S.

Dedicated and results-oriented Customer Success Leader with 10 years of experience in the SaaS industry. Leading customer success initiatives at Mendix, driving a 25% increase in recurring revenue and a 15% rise in user adoption. Known for fostering collaboration, enhancing client satisfaction, and consistently exceeding customer success targets.\"

Experience

1. Senior Customer Success Manager

   Siemens Digital Industries Software

   Dec 2023 — Present · Pune, IN

   Spearheaded the implementation of a targeted customer training program, boosting user adoption by 15% within the first quarter. Championed strategic account reviews, driving a 25% growth in recurring revenue. Engineered cross-functional collaboration frameworks, reducing onboarding timelines by 30% and improving client satisfaction scores by 20%.\"Pioneered a customer feedback loop, gathering and analysing insights to drive continuous product improvement. Implemented key enhancements based on feedback, resulting in a 10% increase in overall customer satisfaction ratings.Successfully managed a portfolio of key accounts, consistently exceeding customer success targets and maintaining a Net Promoter Score (NPS) above industry benchmarks.Proactively addressed customer concerns, resulting in a 40% decrease in escalation incidents and a commendable improvement in overall customer happiness metrics.Initiated and led a customer advocacy program, mobilizing satisfied clients to participate in case studies and testimonials. This initiative significantly enhanced Mendix\'s brand presence in the Indian market.Championed a collaborative approach between sales and customer success, leading to a 15% increase in cross-selling opportunities and strategic partnerships with key clients.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering - BE, Computer engineering

  2010 — 2015