Rajnish Shingade
Sr. SUPPORT CONSULTANT
- Role
- Sr Support Consultant at Veradigm®
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rajnish Shingade
SUPPORT SPECIALIST! A significant customer success professional with over ten…
Experience
Sr Support Consultant
Feb 2015 — Present · Pune, IN
Ensure programs meet business specifications.• Review vendor-provided documentation (SOP) and user manuals needed to support the product.• Creation of FMH PIH SOP & WORKFLOW CHART.• Allocating jobs and workloads to individual staff members based on their ability.• Implemented Voicemail process for the improved client experience.• Making sure all tasks given to individuals are done on time and to the required standard.• Reporting to Higher Management in a timely manner.• Handling client escalations and unsatisfied surveys. Reviewing CSAT surveys.• Monitoring calls & email cases and providing monthly feedback & advice for improvement and development.• Reviewing and creating knowledge articles for smooth functioning.• Shortlisting and Interviewing candidates for the L1 team.
Education
S.S.C. G.N.H.S. Nagpur (MH State Board)
General Studies
1998 — 1999
P.W.S. College
B.A, English Literature
2003 — 2011
SMU
MBA, HR
2011 — 2013
H.S.C. B.D.K. Jr. College
Social Sciences
2000 — 2003
Skills
- Lean Fundamentals
- Management
- Screening Resumes
- Analytical Skills
- Team Management
- Recruitments
- Human Resources
- Microsoft Office
- Organizational Development
- Sourcing
- Interviews
- New Hire Orientations
- Screening
- Customer Relationship Management (Crm)
- Recruiting
- Crm
- Microsoft Sql Server
- Business Process Outsourcing (Bpo)
- Itil Certified
- Employee Engagement
- Email Marketing
- Technical Recruiting
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