Rajni Chada
Senior Manager @Amazon
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WORK HISTORY
Senior Manager @Amazon
Vancouver, BC, CA
Lead Amazon’s Product Lifecycle Support Program & Operations aimed at preventing avoidable returns and increasing product life.
EDUCATION
New York University
Executive Master's, Management of Technology
Osmania University
Bachelor of Engineering (B.E.), Mechanical Engineering
SKILLS
ABOUT RAJNI CHADA
I am committed to designing and co-creating meaningful experiences that solve systemic issues in modern society, bridging strategy, technology, and operational excellence to deliver scalable impact. Currently, I lead Amazon’s Product Lifecycle Support (PLS) program —a global initiative redefining how customers and selling partners can help reduce returns and maximize product life. I thrive at the intersection of innovation, execution, and customer experience, anchored in having a positive environmental impact, continuously challenging the status quo to create solutions that are impact-driven and scalable. My leadership spans: Leading a team of 200+ across program, product, and operations to execute at scale GTM Strategy – Driving traffic growth through strategic partnerships Operational Excellence – Scaling product support integration and enrollment efficiency Adoption Strategy – Driving traffic growth through product development AI Powered Support – Integrating AI to personalize and scale product guidance Driving Sustainability & Circularity through Innovative Product Support SolutionsLet’s connect if you’re passionate about AI in CX, scaling impact-driven programs, or the future of sustainable e-commerce.
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